How long will it take to process and/or receive my order?
Please allow a minimum of 5 business days for your order, design set up, processing and shipping. An order could take longer depending on stock availability and pending customer orders. For special order items (available but not regularly stocked), please allow 7-10 business days to process. If your need is urgent, please let us know prior to placing your order and we will determine if we can accommodate you based on those concerns.
How can I tell if the item is "in stock" before I order?
Stock availability can change from day to day. Many items are on hand regularly and reflect "in stock" at the order page. Other items may be temporarily out of stock and will not reflect "in stock" at the order page. We attempt to maintain as much stock as we can and we try to keep the pages updated too. However, some items may not be available all the time. If your need is urgent, please inquire before you place your order so we may confirm if the item you wish to order currently is "in stock". We can advise you as to the timeframe that it may take to get that item in stock, before you order. You will then have the opportunity to determine if we can meet any timeframes you may have.
What is a "Special Order" item?
There are a few items on our web site that are noted as "special order". This means they are available, but not regularly maintained in our stock inventory. You may purchase one of these items with the understanding that there is a 7-10 day delay in processing a special order item. We will process your order as quickly as we can, upon receipt of the special order item from our supplier. If you have any questions, please contact us first before you order.
Can I send my image to you electronically via the internet?
Yes. You may send your electronic image to us by email. For good photo quality, clarity and color transfer, the photo size should be a minimum of about a 4x6 (1200 x 1800 pixels) , large enough to have a resolution of 300 dpi and saved to a jpg format (highest quality). However, we do have software where, in some cases, we may be able to enlarge a smaller photo (of good quality and clarity) to a larger, useable size. If you have any questions about this process or if your image size is adequate, please feel free to contact us.
Can I send my photo to you via the US Mails?
Yes. And currently, there is no scanning fee for photos sent via the US Mail. Please ensure your physical photos are properly packaged so no damage occurs. We are not responsible for photos shipped to us or damaged in transit.
How do I know the image quality of my photo?
Process to determine quality of an existing image:
- Open "My Computer" on your screen.
- Find and select the image you want to use.
- With your mouse on the image, you can "Right" click the mouse button one time and release. A menu will appear.
- Set your mouse pointer on "Properties" in the menu and click the "Left" mouse button one time and release. A new screen will be displayed.
- Review the tabs at the top of the page.
- Click on "Summary"
- You will then be able to review the image properties. Width is the image width in pixels while height is the image height in pixels. If the size is 900 x 1500 - the image output is equivalent to a 3x5 image ; if it is 1200 x 1800 , it is equivalent to a 4x6 image. A size of 1500 x 2100 is a 5x7 and the size of 2400 x 3000 would be equivalent to an 8x10 image and so on.
- Tips for a new digital image:
- Ensure your camera is set to the highest setting ( JPG quality - 12) before taking a picture.
At what resolution should I scan my photo?
A 4 x 6 photo should be scanned in at a minimum of 200 dpi, but preferably 300 dpi for all photos. If your scanner does not have a dpi setting, you should select the highest available setting. If your electronic photo is not of an adequate size or quality to reproduce the gift you have selected, we will advise you prior to processing your order.
Where do I add personalized text and does it cost extra?
Personalized text can be added when you are at the order page. There are options boxes on the right hand side of the order page. There is a box that says "If you want to add personalized text, please add it here".
Personalized text is included at no extra cost.
Will my physical photo be damaged?
No. We scan in a physical photo and the design is made from the scanned photo. If you mail us a photo, however, please ensure that it is properly protected from potential damage in transit. Your photo will then be returned, undamaged, along with your order.
How do I use the Online Gallery?
Our images are free to use with any keepsake gift purchased from our site.
If you decide you might want to utilize a photo from our "Online Gallery", please jot down the Gallery Title and the Image ID number (i.e. Colorado Landscapes, #15, Mountain Scenics, #12) for future use. When you are ready to order any online product, you will note the option boxes to the right of the order page. All the boxes say "Not Applicable" until you make a selection from the drop down menus. The first box will allow you to choose whether you want to send your own photo via email or through the Post Office. The second options box will allow you to select a photo from the gallery that you have "jotted down". The third options box will allow you to select the ID number assigned to the photo. The fourth box is for personalized text, sentiment and/or comments or questions you may have. Or, please feel free to contact us prior to ordering.
What are option boxes?
You will see either 3 option boxes to the right side of the order pages and above the shopping cart. All the option boxes always display "Not Applicable" until you click on the drop down list to change it.
One option box will allow you to notify us that you are planning to use your own, personal photo for a gift item by selecting how you wish to transmit your photo.
Another option box will allow you to choose a sample design or photo from RMI Online Gallery. Clicking on the drop down menu list you will find several selections. If you are planning to use a photo from Rocky Mountain Images, you will have to know the gallery where you found the photo you wish to use. The photo will also have the photo ID number. Jot that information down for use at the order page.
Option Box 3 will allow you to select the actual photo number assigned to the photo that you may want to use and there you will see numbers ranging from 1 to 35.
If you want to add personalized text - add it in the box that says "If you want to add personalized text, please add it here".
How do I order a print or a matted print?
1)Review the available photos in our RMI Online galleries.
2)Click a gallery - If you find an image you are interested in or may wish to purchase later - note THE NAME OF THE GALLERY (i.e. Butterflies and Insects")
3)Note the PHOTO ID # assigned to the photo. (i.e. #1)
4)Click on the link to "Prints" or "Matted Prints".
5)Click on the appropriate size photo you are interested in ordering.
6)There are menu option boxes on the right side of the web page. The first box is for the image selection you want to purchase. There may be some sample photos shown - If your selection is not the sample photo, then click on the corresponding RMI Online Gallery shown and the corresponding ID number of the photo.
8)If you are selecting a matted print - you will have a second drop down menu option box for your double mat color selections.
8) Click "Add to Cart" and you are done.
How do I order a personalized keepsake photo gift?
If you don't know what type of gifts are offered - you can first check the alphabetical subject listing to see if we offer the product you are looking for. You can find image links on both the home page and in The Photo Keepsake Gift Store.
Whenever you click on the product link you want, you will be able to make some selections from a drop down menu on the order page. You may notice "Not Applicable" in the boxes to the right - however, when you click on the drop down menus you will be able to make some selections. If you are using your own photo, drop down menu options box 1 will permit you to select how you wish to send the photo (electronically or via the mails).
If you want to use a photo from Rocky Mountain Images Online Gallery - you should remember to notate the gallery and ID # of the photo for use at check out. The second drop down menu box will permit you to select the proper gallery where you found the image you would like to use (i.e. RMI Online Mountain Scenics) and in the 3rd drop down menu option box you can select the ID # assigned to that image.
If you want personalized text or sentiment, there will be a final box to the right of the order page that will allow you to add personalized text.
Click "Add to Cart" and you are done.
Copyright Issues
Please ensure that you are the owner of any photo image that you want us to use for your photo keepsake. This may not be an issue with photos taken by family members or friends. If the photo is from a professional photographer and/or studio, please provide a copy of a release to use the photo on your gift item. Although you have purchased the studio photos that were taken, the photographer/studio still owns the copyright to those photos. There may be a release printed on your paperwork or it may be provided as a separate form and can be transmitted electronically, via the mail or faxed to us. If you forward us your request to your photographer asking them for permission to use a specific photo and they comply by emailing us the photo, we will consider that as a release to use the photo.
If you select one of our photos, you will obviously have our permission to have the item reproduced through Rocky Mountain Images.
What are your shipping fees?
Please note the "Shipping and Handling" fees at checkout. You will need to check off the amount of shipping that corresponds to the total dollar amount of your order. Shipping fees begin at $4.95.
Should you receive any merchandise damaged in delivery, please retain the carton and the packing until we can contact the shipper involved.
What if I receive my order damaged?
If the order was received damaged in shipping, it is absolutely necessary for you to retain the shipping carton and packing until we can contact the involved shipper for pickup. We will replace items damaged by the shipper as quickly as possible.
What is your return policy?
We want to provide our customers with a quality product and customer satisfaction in a timely manner each and every time we complete a business transaction.
We will strive to send you a quality product and one free from defects. Unfortunately, we cannot be responsible for customer errors resulting from misspelled text on personalized products. So, please ensure the correct spelling of any text items prior to transmitting your order.
All merchandise returns must be authorized by Rocky Mountain Images within 5 days of receipt of the item by the customer and accompanied by a Return Merchandise Authorization (RMA) number. RMA numbers can be obtained by contacting Rocky Mountain Images at (719) 748-9015 or via email at lana@thephotokeepsakegiftstore.com. Unauthorized returns will result in delays in processing your replacement and/or any refund action. Thank you for your assistance in this matter.
No return authorization can be given without the original sales order number located in the upper right hand corner of the purchase invoice.
